During a recent claims audit of a large P&C carrier, I had a number of head-scratching situations as I pondered steps that could have been taken to achieve a more accurate outcome.

During a recent claims audit of a large P&C carrier, I had a number of head-scratching situations as I pondered steps that could have been taken to achieve a more accurate outcome.

In many ways, organizational hiring is a lot like the NFL draft. Interviews serve as combines, and managers act as coaches and scouts. Here is how to avoid drafting a bust when hiring for your organization.

With missed subrogation opportunities in an estimated 15 percent of claims, it's important not to jump to conclusions.

Developing staff is arguably one of the greatest challenges to effectively managing a claims organization. So what steps can managers take to effectively improve their organization?

With spoliation of evidence claims on the rise, insurers need to be increasingly aware of steps that must be taken to preserve damaged property. To better understand this, it is important to first recognize and understand chain of custody.

With spoliation of evidence claims on the rise, insurers need to be increasingly aware of steps that must be taken to preserve damaged property. To better understand this, it is important to first recognize and understand chain of custody.

In many respects, subrogation can be one of the most challenging aspects of the end-to-end claims process. Perhaps nowhere is this more evident than in the pursuit of complex recoveries, such as those associated with bailment.