When chasing numbers, claims organizations may find themselves mired in mediocrity.

What steps can organizational leaders take to bolster success in 2012?

Claims professionals should heed the example set by Pop Warner fifth grade football players. These kids beat the odds and became undefeated. Simple blocking and tackling lead to their victory.

Claims professionals can learn from the controversial NFL player's numbers and winning innovations.

Drive optimal outcomes while dissuading fraudsters with these investigative measures.

Drive optimal outcomes while dissuading fraudsters with these investigative measures.

Self-service claims processing allows insurers to reduce costs while improving customer satisfaction.

Self-service claims processing allows insurers to reduce costs while improving customer satisfaction.