Customer Experience

Jess Keeney, chief product & technology officer for Duck Creek, discusses how technology is changing the customer experience for policyholders.

Increasing competition means agents and brokers will need to leverage new ideas and innovation to succeed.

On the upside: Most U.S. insurers are turning a profit. On the downside: Too many are reliant on dated technology.

This ranking was based on such criteria as finances, customer complaints, coverage options and claims filing.

Honorees in the 2023 PropertyCasualty360 Insurance Luminaries program shove off dated industry stereotypes.

Insurance automation: Recent research illustrates a significant change in customer expectations.

Despite insureds' purchasing preferences, chatbots are unpopular in all parts of the insurance buying process.

For many agents, the challenge isn't attracting new clients, it servicing their existing ones.