Customer Experience

Here's how insurance businesses can integrate TikTok into their communications strategy.

Insurance technology news from Marsh McLennan, Christian Brothers Services, Main Street America Insurance and more.

Generative AI agents complement human insurance agents by doing the 'grunt work,' so they can focus on empathy and connection with policyholders.

Around 13% of California homeowners worry about losing coverage, according to real estate site Redfin.

Many claims pain points stem from ineffective communications and a failure to cut through the complexity of the claims process.

The 2018 incident caused several pelvic fractures and premature birth of the infant. The lawsuit alleges defective design, negligence and consumer fraud.