Customer Experience

"The good news is that insurance is already well-positioned to embrace change and attract young talent."

Amazon's U.K. insurance aggregator will initially offer quotes from three insurance companies, with more expected to join early next year.

Here are the three ways that going digital can boost insurance agent success.

The best-rated companies are those that embraced digital tools to offer experiences modern consumers demand, Forbes reports.

More than 60% of U.S. policyholders said they wouldn't install a smart-home device that collects personal data for an insurance discount.

These are the Customer Experience and Environmental Stewardship honorees in the NU PropertyCasualty360 Luminaries 2022 recognition program. (Part 4 of 4)

Now more than ever, customers expect a modern checkout experience with flexible payment options and customer-first experiences.

Quantum computing, deeper AI and omnichannel CX were among the threads running throughout the insurtech conference.