Customer Experience

It's more important now than ever for P&C insurers to effectively communicate with their customers and appropriately respond to the influx of claims.

News from Burns & Wilcox, Chubb, NFP, The Zebra and more.

J.D. Power says customer service is the single biggest factor driving existing-customer renewals.

The more you know about customers, the better equipped you are to get them the right policy at the right price.

Insurers that provide calm, professional guidance in difficult times significantly boost customer satisfaction and retention.

The thoughtful mix of tech and strategy in the InsurTech sector provides a lesson for businesses amidst a crisis.