Customer Experience

Insurers and their customers both pay the price for inefficient claims after a catastrophe.

This installment of the NU/PIA Independent Agent Survey will provide a one-of-kind look at the demands on today's insurance agents.

Using data to gain a deeper understanding of policyholder behavior can be one of the most effective means of building trust with insureds.

In this episode of the Insurtech Center Podcast Series, we spoke with Tom Griffin, President of Invoice Cloud, to discuss the role of online payment options and how insurance companies can build more engagement and retention by leveraging innovative technologies.

Most businesses overestimated their digital readiness and ability to handle the surge of customer requests triggered by the pandemic.

Consumers are very comfortable with the digital experience and expect it for their insurance purchases and claims payments.