Customer Experience

Customer service, claims management and price remain key to renewals, according to a consumer survey.

Nearly a quarter of the cohort missed a payment in the past year, largely for reasons that could be remedied with automation.

Discover the three factors top-performing insurers leverage to ensure long-term success.

Automating insurance sales processes can make inefficiencies a thing of the past with more digital and personalized services.

A new Aon survey found that approximately one-third of insurers expect social media to be their greatest marketing strength in 2021. Here's how to execute those plans.

The president and COO of Nationwide Property & Casualty shares the three areas carriers must focus on to succeed in 2021.