Customer Experience

News from Kennedys, NAMIC, Brightway Insurance, and more.

Changing customer expectations highlight the need for insurers to be agile in adapting and implementing new technology.

The big question for insurers is how to leverage the right mix of technology options across the enterprise.

Many insurance carriers do not have the digital tools and platforms available to enable employees to work entirely remotely.

News from Nationwide, Quadient, Appulate, Next Insurance, and more.

To compete with customer-oriented disruptors, insurers need to step up their game and provide intuitive, user-friendly, and fully digital claims processes.

In the battle for new customers, captive insurance carriers are stumbling at a critical touch-point in the consumer purchase journey.

Insurance carriers often ask: 'What is the most important thing we should do with telematics?'