Customer Experience

Here are five areas that should be insurance customer-care priorities.

Consumers show satisfaction with automation, but the personal touch remains vital to keeping policyholders happy.

J.D. Power tracked customer loyalty by calculating the percent of insurance customers shopping in Q1 versus the prior quarter.

Insurance marketing messages and brand communications have changed along with the rest of the world.

The new program launching later this year promises 'great prices' to safe drivers while leveraging technology to pay claims quickly.

Digital transformation can effectively touch all insurance functions.