Customer Experience

A report from J.D. Power shows forcing digital channels on insureds isn't the key to increasing claims satisfaction.

Insurers have multiple tools at their disposal to help them actively engage with policyholders, agents, vendors and claims teams.

One suggestion: Shift focus from being an industry that primarily detects and repairs to one that predicts and prevents.

Almost 90% of insurance companies lose potential customers during sign-up – but what's causing people to drop out?

Satisfaction fell 7 points year-on-year, J.D. Power reported, and the estimation process played a big role in the drop.

Insurance industry news from Nationwide, EFI Global , Understory Inc. and more.

More than 15,000 customers rated their insurance providers in the second annual Forbes/Statista survey of America's Best Insurance Companies.

Technology is changing expectations in multiple areas of the insurance process.