Customer Experience

As claims and resulting repair volumes continue to build towards pre-COVID levels, industry-wide capacity within the collision repair industry is being pushed to the brink.

While U.K. consumers are less interested in alternate home insurers than in the past, that doesn't mean traditional insurers should write them off as competition.

Discover how to boost your social media engagement to build your book of business.

A report from J.D. Power shows forcing digital channels on insureds isn't the key to increasing claims satisfaction.

Insurers have multiple tools at their disposal to help them actively engage with policyholders, agents, vendors and claims teams.

One suggestion: Shift focus from being an industry that primarily detects and repairs to one that predicts and prevents.

Almost 90% of insurance companies lose potential customers during sign-up – but what's causing people to drop out?

Satisfaction fell 7 points year-on-year, J.D. Power reported, and the estimation process played a big role in the drop.