Customer Experience

Around 79% of respondents to a Capco survey said they consider themselves well-informed about the insurance products available to them.

Bruce Eisler, chief executive officer U.S. and chief underwriting officer for Aspen Insurance, shares insights on what he's seeing in the industry, the factors insurers should be watching and the opportunities ahead.

This is your last week to apply for the 2023 Agency of the Year Award! Nominations close Friday, July 14.

Claims Management 2.0 is quietly revolutionizing the claims process for insurers and their policyholders.

According to a report from Instituto Cervantes, the United States is home to the world's fourth-largest native Spanish-speaking population.

CSAA's chief marketing officer discusses the company's new Boys No More campaign and what makes an outstanding marketing program.

The data was collected for for the purpose of 'data harvesting and targeted advertising,' according to the plaintiffs.

Jess Keeney, chief product & technology officer for Duck Creek, discusses how technology is changing the customer experience for policyholders.