Customer Experience

This is your last week to apply for the 2023 Agency of the Year Award! Nominations close Friday, July 14.

Claims Management 2.0 is quietly revolutionizing the claims process for insurers and their policyholders.

According to a report from Instituto Cervantes, the United States is home to the world's fourth-largest native Spanish-speaking population.

CSAA's chief marketing officer discusses the company's new Boys No More campaign and what makes an outstanding marketing program.

The data was collected for for the purpose of 'data harvesting and targeted advertising,' according to the plaintiffs.

Jess Keeney, chief product & technology officer for Duck Creek, discusses how technology is changing the customer experience for policyholders.

Increasing competition means agents and brokers will need to leverage new ideas and innovation to succeed.

On the upside: Most U.S. insurers are turning a profit. On the downside: Too many are reliant on dated technology.