Customer Experience

Nationwide: More than a quarter knowingly carry inadequate insurance.

Consumers are shopping for new auto policies in record numbers.

The next wave of transformation depends on rethinking the systems at the financial core of the business.

Natural catastrophes, premium increases and slow repair times are hurting customer satisfaction.

FBI: Fraud costs U.S. families $400 to $700 annually in increased premiums to cover the expense.

Instant Roofer: Texas, Louisiana and Florida top the list for disaster-displacement.