Customer Experience

This case was first surfaced by Law.com Radar.

Many policyholders would find even a short ALE extension meaningful, the state insurance commissioner said.

An insurer's Net Promoter Score (NPS) is a reflection of its policyholder loyalty.

Finding new clients doesn't have to be a spine-chilling experience.

Each customer interaction is an opportunity to prove your company's value.

Sending cancellation messages via text message on the day of renewal reduced cancellations by 52%, insured.io reports.

Instantaneous auto accident reporting reduces loss costs by $800-$1,025 per claim, Agero reports.

Topa Insurance was fined $2.1 million over an allegation that more than two dozen auto claims were mishandled.