Customer Experience

More than 40% of policyholders think education level shouldn't be considered when setting personal auto rates.

Rahul Kumar of Talkdesk joins us to discuss how insurers can create and nurture customer loyalty by enhancing the customer experience.

Education, recognition, reconnecting and giving back were just some of the hallmarks of this year's conference.

Friction during the claims process following a catastrophe can strain customer satisfaction and cause a sharp decline in renewals.

Younger consumers were more likely to find insurance confusing and overwhelming, according to Cake & Arrow.

Compared with 2021, 4% fewer consumers would say something positive about their current insurance provider.

Here are seven strategies to help your agency or brokerage create a marketing plan suited for our increasingly cyber world.

Act soon, and boldly: EY research indicates that up to 30% of insurance transactions will be embedded by 2028.