Customer Experience

Sending cancellation messages via text message on the day of renewal reduced cancellations by 52%, insured.io reports.

Instantaneous auto accident reporting reduces loss costs by $800-$1,025 per claim, Agero reports.

Topa Insurance was fined $2.1 million over an allegation that more than two dozen auto claims were mishandled.

Annual insurance reviews are integral to avoiding coverage gaps.

Bryan Davis, EVP and head of VIU by HUB, explains what's on the horizon for independent brokers and how they can best serve their customers in the modern market.

More than 40% of policyholders think education level shouldn't be considered when setting personal auto rates.

Rahul Kumar of Talkdesk joins us to discuss how insurers can create and nurture customer loyalty by enhancing the customer experience.

Education, recognition, reconnecting and giving back were just some of the hallmarks of this year's conference.