Customer Experience

This ranking was based on such criteria as finances, customer complaints, coverage options and claims filing.

Honorees in the 2023 PropertyCasualty360 Insurance Luminaries program shove off dated industry stereotypes.

Insurance automation: Recent research illustrates a significant change in customer expectations.

Despite insureds' purchasing preferences, chatbots are unpopular in all parts of the insurance buying process.

For many agents, the challenge isn't attracting new clients, it servicing their existing ones.

Soaring inflation and the growing popularity of UBI policies mean insurers need to adapt if they want to keep their most loyal customers.