Customer Experience

Empathy can be a powerful differentiator in the claims experience.

The results of a recent survey offer key insights into how insurers can keep pace with consumers' shifting expectations.

MGAs face an increasingly competitive market. Listen to how OIP Robotics developed the tools for XS Brokers to compete in this podcast episode.

Only a small percentage of consumers report feeling satisfied with their insurance experiences.

A survey of 150 senior insurance executives examines the future of building customer trust throughout the claims process.

Being ready vs. being reactive: The proper use of insurtech will set insurance companies apart from one another.

Insurtech has come a long way over the years, but its biggest innovation is still to come.

Insurance agencies and carriers using chatbots powered by Natural Language Processing (NLP) have an advantage.