Customer Experience

We recently spoke with Holzworth to understand how the key to digital success may lie outside the tech, how consumers are being enabled by these advancements, and how an insurer can future-proof themselves as technology marches forward.

Direct-to-consumer insurance distribution deprives customers of professional guidance and human connection.

Scott Fischer has joined the 7-year-old, AI-powered insurer as head of government relations and co-general counsel.

Maximizing the value of technology begins with giving adjusters more time to provide a personalized experience.

Tesla is only the latest example of a company that's not an agency or brokerage getting into the insurance business.

Rate hikes taint results even though incumbent carriers hold their own against insurtechs when it comes to digital services.

J.D. Power reports a year-on-year decline in auto insurance customer satisfaction, with direct channels seeing the steepest decline.

How can insurers keep their customers happy and connected while creating a more streamlined experience?