Customer Experience

The survey from Companjon reveals strong interest in digital insurance across Europe and the United Kingdom.

A study from Smart Communications reveals the shortcomings businesses must overcome to keep customers happy in a digital world.

New technologies could be used to improve the customer service experience when it comes to how quickly insurance claims are handled.

Low-touch experiences and higher car values are propelling consumer contentment regarding vehicle insurance claims.

Meet the Customer Experience honorees in the inaugural PropertyCasualty360 Insurance Innovators recognition program. (Part 2 of 4)

Communications expert Erica Dhawan tells insurance and finance professionals to be 'tone deft' instead of tone deaf in business emails.

The Night of a Thousand Lights will be a unique opportunity for the insurance industry to support families of critically ill children.

Discover how insurtech can support agents, brokers and carriers alike while streamlining processes.