Education & Training

We all know that effective claim adjusting leads to successful business outcomes. Here, the author explores traits and proficiencies of adept adjusters and how to identify those characteristics during the hiring process.

The title "business analyst" has been misappropriated by IT and needs to be returned to the business side. Who would have thought that a simple misnomer would have such far-reaching consequences?

Columbus, OH-based Nationwide Insurance announced in October that Mark Pizzi was assuming the role of president for the company, effective immediately.

One of the most critical elements of claim handling is managing the reservation-of-rights (ROR) process.

Maintaining compliance with state and federal legislation can be challenging, given the volume of potential violations. Without accurate addresses, phone numbers, and e-mail information, insurers are making themselves vulnerable.

Green office initiatives can help businesses gain a recruiting advantage as well as reduce overall costs and boost employee morale.

ISO Senior Vice President Vincent Cialdella spoke with Claims about transforming claim processes and some of the many other timely topics slated for discussion at ISOTECH

How should we best think about achieving high-quality outcomes through best-practices file-handling and an effective audit process? Here is a model.