Education & Training

Improving the claim adjustment process hinges on building a fully integrated bridge between the carrier's internal IT system and the independent adjusting firm's system.

The Insurance Information Institute warns that many state-run property insurance plans are on "shaky ground." Exacerbating the problem are the credit crunch and prolonged economic downturn.

In an effort to enable "do-it-yourself" claim-handling for non-complex claims, Allstate has expanded its host of online tools.

A recent fire loss serves as yet another cautionary tale in making a coverage decision before all of the evidence has been gathered.

The Ward Group has released its top 50 P&C insurance companies in the United States, and the list looks significantly different from just one year ago.

Demand for quality adjusters remains high, despite the struggling economy and 9.1 percent unemployment rate.

Claim operations help shape financial performance as well as define the customer experience. Insurers are looking to claims to improve customer retention, enable growth, and enhance service levels.

Automation is becoming an operational necessity, as customers expect hassle-free service. Embracing data analytics and self-service options can help insurers realize breakthrough efficiencies while enhancing customer service.