Education & Training

Attendees at the annual National Association of Subrogation Professionals (NASP) conference learned that hiring the right person isn't as arbitrary as it might seem.

Property/casualty insurers are faced with difficult choices when dealing with aging claim systems, which can't provide the high level of service that customers expect from their insurance carriers today, according to a recent web seminar.

More than 60 volunteer arbitrators heard more than 500 two-party online auto cases in recent paperless hearings. This Web-based approach streamlines the subrogation claim process and may save the industry millions of dollars.

Analytics ensure that adjusters are devoting their time to claims where they have an opportunity to impact the settlement. This means that the leadership team can redirect their attention to monitoring trends and impacting results.

The Honorable Order of the Blue Goose, International stresses ideals that are at the very core of the insurance industry.

Utter the phrase, "pedestrian hit" to most adjusters, and it will conjure up thoughts of hospital bills, assessments of negligence, and injury settlements -- to name but a few.

We will never know exactly how Katie Froeschle ended up inside a rental home, where she was clubbed to death with a motorcycle muffler pipe. But we can still learn from her.

As one of the latest buzzwords, business process management is discussed universally at industry conferences and seminars. However, there are still many questions that require clarification.