Education & Training

At a special ceremony held at the 14th Annual ACE America's Claim Event in Las Vegas, Nev., a beaming Daniel W. Jurgella accepted the 2010 Claim Professional of the Year award.

We explore the essential relationship between the claim professional and forensic expert, establishing five fundamental rules for adjusters in assigning work and managing costs within the claim process.

Crawford & Company's KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide.

By actively listening with empathy, challenging old models, and expressing a willingness to learn and implement a new skill set, insurers can move in the direction of a long-term, loyal customer base.

Although the term "complaint" has a negative connotation, an accurate gripe can actually be a good thing. If we have the willingness to listen, they can aid in our success by bringing harmful problems to light.

All claim professionals will have a Jim Joyce moment during their careers. It is likely that most will have several. How we overcome those bad moments speaks volumes.

Here is a list of the latest Tweets from Claims Magazine.

Given the pressure to scale back and increase the bottom line, it is more crucial than ever for insurance carriers to maximize subrogation recoveries. Two key strategies will enable carriers to move out of the red ink and into profitability.