Education & Training

Claim operations help shape financial performance as well as define the customer experience. Insurers are looking to claims to improve customer retention, enable growth, and enhance service levels.

Automation is becoming an operational necessity, as customers expect hassle-free service. Embracing data analytics and self-service options can help insurers realize breakthrough efficiencies while enhancing customer service.

One of the new technology buzzwords in the industry is performance support, an ad-vanced knowledge-management approach that addresses major training and knowledge-management concerns of claim departments globally.

Today's workforce spans four generations, each with its own characteristics, work styles, and motivators. So if you are treating a 50-year-old claim manager the same as his 23-year-old employees, your work environment could be a loss waiting to happen.

We are delighted to welcome our newest members who have joined International Insurance Institute's member list, either though on-site training programs or training materials.

The online training programs offered through International Insurance Institute are seeking continuing education credits in all states that require CE for claim professionals.