Education & Training

As one of the latest buzzwords, business process management is discussed universally at industry conferences and seminars. However, there are still many questions that require clarification.

We will never know exactly how Katie Froeschle ended up inside a rental home, where she was clubbed to death with a motorcycle muffler pipe. But we can still learn from her.

The resilient and immensely talented claim professionals for whom we write know as well as anyone -- arguably better, in fact -- that wealth is much more than a sum of monetary assets.

There are many ways to deliver service that exceeds customers' expectations and favorably impacts the bottom line. Practicing empathy and looking for subrogation opportunities will help you add value each and every day.

Improving the claim adjustment process hinges on building a fully integrated bridge between the carrier's internal IT system and the independent adjusting firm's system.

The Insurance Information Institute warns that many state-run property insurance plans are on "shaky ground." Exacerbating the problem are the credit crunch and prolonged economic downturn.