Education & Training

Last month, I touched two of the three forbidden topics for a publication such as this: politics and religion. Brave (or nutty) soul that I am, this month I'm touching that rail again on the third forbidden subject: Sex.

The Collision Industry Electronic Commerce Association (CIECA) recently held their second implementation conference, and prevalent themes revolved around cost reductions; cycle time and outcome improvements; data ownership; and information privacy.

Two industry analysts will discuss how technology can help improve auto claim customer satisfaction levels in a webinar being hosted by Claims Magazine next week, Oct. 5, 2010, at 2pm ET.

Lives have been ruined by bad fire investigations. Yet, antiquated methods to obtain arson convictions persist. But how can science and certifications empower investigators?

The claim experience can either make or break a customer's relationship with an insurer. Insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction.

Instead of using offshoring for cost-reduction purposes alone, insurers should evaluate it as nothing less than part and parcel of their strategic efforts to increase growth and profitability.

Since the economic recession began in December 2007, employment in the insurance industry has decreased across multiple sectors, including claim adjusting, according to the I.I.I.'s latest report.

This month, thousands of workers' comp professionals from all over the nation will converge to mark the 65th iteration of the Workers' Compensation Educational Conference.