Education & Training

Some say that claim manuals are essential tools for managing the adjustment of losses. Others view them as dangerous road maps for bad-faith attorneys who magnify any deviation from written protocols.

When the word "vacancy" is spotted on an insurance policy, things get a little more complicated.

Insurers are using relationship analytics to identify and confront factors affecting customer satisfaction while forging solutions, which may include changes in personnel, processes, and vendors.

Claims Magazine is twittering every day about breaking news and timely topics.

We all know that effective claim adjusting leads to successful business outcomes. Here, the author explores traits and proficiencies of adept adjusters and how to identify those characteristics during the hiring process.

The title "business analyst" has been misappropriated by IT and needs to be returned to the business side. Who would have thought that a simple misnomer would have such far-reaching consequences?