Education & Training

International Insurance Institute facilitated its first overseas class for Royal Sun Alliance's (RSA) Technical Academy in London, England last month.

Grace Strahl is vice president of claims operations for Safe Auto Insurance. She began her career in the insurance industry in 1991, working part-time for an agency after school.

Because many are experiencing difficult economic times, the board at International Insurance Institute and Claims Education Conference have responded by offering a special discount

As spring comes upon us, we are thrilled to be discussing our new product, the Online Claims Training Program. During the months ahead, we look forward to launching more of our programs and putting them online so as to be more available to the individual.

I always enjoy writing on the subject of claims customer service. When I do, I almost always relate delivering great customer service to attitude.

You give me $100 right now, and in a week from now, I'll give you back $100. Then, in another week from now, I'll give you another $100. In another week, I'll give you another $100. In fact, I'll keep giving you $100 every week forever.