Education & Training

Providing the best possible customer experience while moving toward accurate claim resolution is the resounding mantra of claim departments everywhere.

Whether a loss is large or small, specialty items may often be the culprit behind snags, delays, and points of contention.

As you prepare for this year's hurricane season, there is one rule that is true time and time again: "Expect the unexpected." Use our guide to help you anticipate as much as possible.

There really is no season of disasters, but it does seem that spring and summer, from mid-March to the beginning of fall, is when we receive the most "gifts" from Ma Nature.

One educational opportunity at ACE you shouldn't miss is Allstate VP Michael Roche's presentation titled "The Customer and the Claims Process."

Being as prepared as possible is the best way to improve one's chances of being on the safe side of a reduction in force or getting a needed job offer if a layoff becomes an unexpected reality.

Hosted by Claims Magazine and packed with informative sessions, abundant networking opportunities, and dynamic roundtable discussions, ACE will catalyze the claims workforce.

Responses to claimant complaints are often vague, legalistic, and filled with errors. The following 12 pointers will help you catch and correct problems before sending out responses.