Market Insights

For years, we've been beating the drums for policy administration replacement, almost talking ad nauseam--but the message finally is coming through," says Stephen Forte, senior research analyst in the

Editor's Note: A law passed during the waning days of the 2005 legislative session required all insurance agencies operating in Florida to apply for licensure or registration by October 1, 2006.

Taking care of business. For insurance companies, taking care of business means acquiring, servicing, and keeping policyholders. It means making it as easy as possible for policyholders and intermedia

Behind the headlines about chaos in the property market are the Customer Service Representatives (CSRs) in thousands of offices in Florida. These front-line stalwarts spend their days fielding the

This is not the article we originally envisioned writing when the editors and publisher of Claims convened for our editorial calendar planning session six months ago. At the time, even though very

One of the buzzwords in workers compensation these days is "cost containment"--the practice of managing and mitigating the medical costs of claims. With employers and insurers being hit by ever-higher premiums, everyone seems to be