Customer Experience

Insurance technology news from Marsh McLennan, Christian Brothers Services, Main Street America Insurance and more.

Generative AI agents complement human insurance agents by doing the 'grunt work,' so they can focus on empathy and connection with policyholders.

Around 13% of California homeowners worry about losing coverage, according to real estate site Redfin.

Many claims pain points stem from ineffective communications and a failure to cut through the complexity of the claims process.

The 2018 incident caused several pelvic fractures and premature birth of the infant. The lawsuit alleges defective design, negligence and consumer fraud.

Most auto and homeowners insurers are using AI tools in their marketing efforts to reach new policyholders.

Affinity insurance marketing remains crucial despite shifting policyholder tastes, says PIMA Executive Director Ann Dieleman.

Many insurers aren't yet equipped to integrate multiple technology partners into the claims process.