Customer Experience

Insurance Commissioner Kuderer noted that Washington's current fine schedule is an outlier in the U.S.

Insurers face growing customer demand for seamless online insurance services.

Death is awkward, but you don't have to be.

Three out of five policyholders shop around for new carriers at least once every three years.

Third-party litigation will likely remain a top issue for P&C insurance claims in 2026.

Customer satisfaction is higher when insureds receive claim status updates via mobile apps.