Customer Experience

The publication surveys such policyholder concerns as price and complaints to determine its periodic insurance carrier rankings.

Outside of filing a claim, 32% of policyholders don't hear from their insurance company on an annual basis.

For the sake of both employee wellbeing and business continuity, digitization is an imperative for today's insurers.

Consumers have spoken, and they want to work with an insurance agent. Here are five ways to make sure they find one.

These trends from Comperemedia are anticipated to shake up P&C marketing in 2022.

The "Verint Customer Experience Index" suggests insurers ask and answer seven key business questions to remain competitive.