Customer Experience

Of insureds who recently filed a claim, nine in 10 feel that home insurance companies work to avoid paying claims "at least some of the time."

Winners this year will be leading independent agencies in the U.S. that demonstrate innovation, compassion and smarts. Apply by June 18, 2021.

Loathed across the repair process, discover a new tech-driven proposal to best secondary-towing issues.

Insurance policyholders now equate faster, more personalized claim experiences with premier carriers.

For insurance carriers competing for business in the virtual era, strong agent relationships will be essential to their success.

Insurers must adopt new technology standards to keep pace with disruptors and attract today's most influential generation.

Several commercial P&C insurance carriers have invested in new APIs, data analytics and product lines to gain an edge.

Insurance customers now expect digital technologies to be universally available.