Customer Experience

Darin McCarthy is building a claims team that embraces new technology and the personal touch for claimants.

Insurance technology news from CompOne, Amica Insurance, Kingstone Insurance Company and more.

It's time for insurers to ask themselves how their business is engaging with customers, and how this aligns with the company's overall digital strategy.

In the next phase of its digitalization efforts, Lloyd's publishes the initial version of its Core Data Record to standardize data.

Open insurance, while still in its infancy, will drive business revolution by promoting tech-driven collaboration and service-oriented solutions.

Researchers say this gap highlights "the importance of addressing the underserved by ensuring... access to affordable insurance products in the future."

The sector's ability to navigate the pandemic led to the updated outlook, and 2021 is shaping to continue the upward trend.

Compared with boomers, millennials and Gen Z require a 'significantly high touch' strategy when buying commercial insurance.