Customer Experience

Herb Chirico explains the key elements of evaluating a premium financing solution and why this type of solution is vital to agents' success.

Giving renters the ability to bundle other lines of coverage improves customer satisfaction and brand loyalty, J.D. Power reported.

Learn the questions insurers should ask themselves when building a digital claims strategy.

Of all the areas where insurance can improve the customer experience, are payment solutions the holy grail?

In addition to pricing, improving the customer experience is another way insurers are pulling value from data.

Innovating the document process can allow insurers to price and underwrite more accurately, increase efficiency and serve customers better.