Artificial Intelligence

The insurer currently employs approximately 22,600 people, with around 14,000 of those handling customer inquiries and claims by phone.

The quickest way to sink any AI pilot is to try and force the technology on staffers who aren't excited about its potential.

More than three out of four of today's insurance agencies offer some degree of remote work.

What can insurers do to prepare for the AI visibility era?

'Leaving half of our talent pool on the sidelines isn't just a moral failing; it is a strategic error.'

Hesitation is becoming a competitive liability and those relying on processes that 'work for now' are falling behind.