Price is a major factor but not the only important consideration when shopping for auto and homeowners insurance, a Deloitte Research survey of personal-lines consumers indicates.

Marshall McLuhan was right when he said the medium is the message, at least when it comes to communicating with insurance policyholders, a Deloitte Research survey of personal-lines consumers indicates.

Marshall McLuhan was right when he said the medium is the message, at least when it comes to communicating with insurance policyholders, a Deloitte Research survey of personal-lines consumers indicates.

Disintermediation wont be easy in the personal-lines market, at least among many of those who work with agents today, but direct buyers appear to be more open to purchasing through an intermediary, a Deloitte Research consumer survey indicates.

Disintermediation wont be easy in the personal-lines market, at least among many of those who work with agents today, but direct buyers appear to be more open to purchasing through an intermediary, a Deloitte Research consumer survey indicates.

Auto and homeowner's insurers would be wise to recruit and lock-in buyers when theyre young, a Deloitte Research survey of personal-lines consumers indicates.

Auto and homeowner's insurers would be wise to recruit and lock-in buyers when theyre young, a Deloitte Research survey of personal-lines consumers indicates.

High satisfaction levels and renewal inertia pose stiff challenges to auto and home insurers looking to grow organically, a Deloitte Research survey of personal-lines consumers indicates.