If processing a claim is indeed the moment of truth in an insurers relationship with customers, why are small-business consumers apparently being kept in the dark when it comes to how a loss will be handled?

Insurance policies may never be beach-reading material, but many small-business buyers are frustrated by their inability to easily comprehend their coverage terms and conditions, two recent Deloitte Research focus groups revealed.

Insurance policies may never be beach-reading material, but many small-business buyers are frustrated by their inability to easily comprehend their coverage terms and conditions, two recent Deloitte Research focus groups revealed.

Workers Comp insurers are benefitting from the continued growth in private-sector hiring and payroll over the past few years, but there is concern about a few dark clouds of economic uncertainty looming on the horizon.

Dont keep employees in the dark about how the Workers Comp system functions for fear of encouraging more fraudulent claims. Instead, proactively enlist your people in the cost-control crusade.

Insurance companies have struggled to maintain a positive image for customer service, but it turns out that carriers might be doing a better job than banks, at least in keeping small-business consumers satisfied.

P&C agents looking to supplement personal-lines income might be well positioned to broaden their books of business with individual life-insurance salesbut first they need to understand whats stopping many people from buying the coverage in the first place.

P&C agents looking to supplement personal-lines income might be well positioned to broaden their books of business with individual life-insurance salesbut first they need to understand whats stopping many people from buying the coverage in the first place.