Insurers have been finding new and better waysto enable their customers, moving carefully intoWeb-based customer self-service in the high-touch claims process.BY MICHAEL P. VOELKERFrom equipping ...

Filling the GAAP (and SAP) Financial reporting systems help make things easier for insurers,but theres still more art than automation in the reporting process.byMaybe if ...

?The real-time enterprise is a reality in business today, but the insurance industry has been slow to take advantage. What do the leaders of real ...

?The real-time enterprise is a reality in business today, but the insurance industry has been slow to take advantage. What do the leaders of real ...

The importance of return on investment (ROI) in the decision-making process has been overrated. Instead, insurers should treat the ROI calculation as just one part ...

The importance of return on investment (ROI) in the decision-making process has been overrated. Instead, insurers should treat the ROI calculation as just one part ...

Combining elements of workflow, enterprise application integration, document management, and business rules, business process management (BPM) claims to solve old problems in a new way. ...

While no single technology can address all areas of underwriting leakage, insurers are using a number of different tools to plug as many holes as ...