Detrimental consistency is not exclusive to NFL teams. It can also hinder progressand profitsat insurance organizations.

In a new frontier of claims, no- and low-touch handling will reign supreme. But success will depend upon the triage process, effective use of predictive analytics and other factors.

A claims-based monitoring program involves five components to quell opioid misuse and overprescribing.

Taking a cue from football, August is a great time for organizations to revamp the playbooks for another winning season.

Price is often a primary factor in purchasing as well as claims decisions, but does it override good sense?

That epic tightrope across the Grand Canyon underscores the incremental nature of claims success: taking one precise step at a time.

Insurers will be able to conduct more consistent investigations and achieve accurate claims outcomes by following some relatively simple steps.

The In-N-Out Burger phenomenon offers claims lessons in timeliness, quality, and even comparative negligence.