Agency Management

Real success involves being both a hunter and a gatherer

As clients become increasingly aware of technology, agencies must ensure they have an effective online presence to attract customers and expand business, suggests a panel of knowledgeable producers.

Aon Corp. says its 2011 first-quarter net income attributable to stockholders increased 38 percent to $246 million as the broker saw organic revenue growth in both its retail brokerage and consulting services businesses.

In many ways, organizational hiring is a lot like the NFL draft. Interviews serve as combines, and managers act as coaches and scouts. Here is how to avoid drafting a bust when hiring for your organization.

Arthur J. Gallagher & Co. says net income dropped 48 percent for the 2011 first quarter, but the firm's CEO is upbeat, noting signs of improvement for the coming year.

Culture is the foundation of any insurance agency or brokerage firm. No matter how good your services and products, your employees or your people, without a strong culture your firm will never fully succeed.