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A independent survey of 50 New Jersey auto repair facilities ranked Teachers Auto Insurance of New Jersey ahead of companies such as AIG/21st Century, Liberty Mutual, Geico, and Progressive when it came to repairers' satisfaction.

Headlines across the country are making it clear that consumers are watching their wallets closely, cutting back on discretionary spending and looking for ways to reduce ongoing expenses. The ripple effect is being felt already by agents and brokers

Spring is a time of growth, renewal, and opportunity, and nowhere is that more true for claim professionals than at the Property Loss Research Bureau/Liability Insurance Research Bureau's (PLRB/LIRB) annual claims conference.

The other week, I was talking with a claim specialist about the freakish weather of recent months and the sure-to-follow influx of claims.

As all claim executives know, much of the real work comes long after insurance policies are sold and the brokers' celebratory signing lunches have faded from memory.

Back in 1976 while editor of The Claimsman, the monthly newsletter of the South Florida Claims Association, I pitched the idea of a "George Bureau" in one of my editorials.

As profitability pressures on property/casualty insurance carriers continue to increase, innovative insurers are turning their focus inward with back-to-basics initiatives to improve efficiency in their core operations.

It's been said that people love to hate insurance companies. Claim handlers have become so familiar with customer complaints that many feel they are unavoidable. That's not necessarily true, though.