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News, information and commentary about how the insurance industry is responding to the evolving expectations of today’s consumers.
Consumers are very comfortable with the digital experience and expect it for their insurance purchases and claims payments.
News from Risk Strategies, InsurTech NY, Progressive Insurance and more.
Customer service and reputation, not price, drive renewals in the homeowners insurance market.
News from Chubb Charitable Foundation, Omaha National, USI and more
Here are four ways to navigate social media without jeopardizing your brand.
It's more important now than ever for P&C insurers to effectively communicate with their customers and appropriately respond to the influx of claims.
News from Burns & Wilcox, Chubb, NFP, The Zebra and more.
J.D. Power says customer service is the single biggest factor driving existing-customer renewals.
The more you know about customers, the better equipped you are to get them the right policy at the right price.
Insurers that provide calm, professional guidance in difficult times significantly boost customer satisfaction and retention.