Customer Experience

In addition to tech, carmakers' vertical integration of the entire ownership experience could shake up the auto insurance space.

While they can reduce costs and enhance the buying experience, self-serve apps have not eliminated the manual claims process.

Here are three ways to make insurance social-media marketing more performance driven.

Here's how agents can innovate to serve small businesses better and what insurers can do to support them along the way.

With open insurance, insurers can harness large volumes of real-time customer data to optimize services and offerings.

While trust in the insurance industry grew during the past year, a quarter of business leaders are still uncertain about what coverages they need.

Our new award program honors companies, people, programs and practices that are helping to modernize and humanize the P&C insurance business.

By maintaining contact while not being intrusive, insurance companies can build tighter bonds with consumers.