Customer Experience

Here's how agents can innovate to serve small businesses better and what insurers can do to support them along the way.

With open insurance, insurers can harness large volumes of real-time customer data to optimize services and offerings.

While trust in the insurance industry grew during the past year, a quarter of business leaders are still uncertain about what coverages they need.

Our new award program honors companies, people, programs and practices that are helping to modernize and humanize the P&C insurance business.

By maintaining contact while not being intrusive, insurance companies can build tighter bonds with consumers.

Carriers that want to maximize their digital investment must look beyond technology and at agent priorities.

Consumer experiences, A.M. Best ratings and monthly costs were used to rank the home insurance providers.

The bar continues to get higher for insurance customer digital expectations.