Customer Experience

Discover how to better leverage historical data to forecast trends and enhance the bottom line.

Customer satisfaction with agents saw the largest drop for businesses with 5-50 employees.

A majority of policyholders also reported valuing the 'human touch' more than saving on their coverages.

Agents, brokers and underwriters can save time, money and resources by making the most of digital data.

Building trust with insureds through smarter conversations is critically important long before they're faced with a catastrophe.

In addition to tech, carmakers' vertical integration of the entire ownership experience could shake up the auto insurance space.

While they can reduce costs and enhance the buying experience, self-serve apps have not eliminated the manual claims process.

Here are three ways to make insurance social-media marketing more performance driven.