Customer Experience

Now more than ever, insurers must double down on customer experience and treat policyholders as people rather than a policy number.

Insurance firms that use data to understand customers can create relevant market positioning to stand out amongst competitors.

Discover the critical functions and best practices that result in winning app experiences.

The road ahead for the insurance industry will be a combination of the best that both man and machine can offer.

Financial pressures persist for small and midsize businesses, but these difficulties translate into fresh opportunities for insurers, agents and brokers.

Discover how to better leverage historical data to forecast trends and enhance the bottom line.

Customer satisfaction with agents saw the largest drop for businesses with 5-50 employees.

A majority of policyholders also reported valuing the 'human touch' more than saving on their coverages.