Customer Experience

The road ahead for the insurance industry will be a combination of the best that both man and machine can offer.

Financial pressures persist for small and midsize businesses, but these difficulties translate into fresh opportunities for insurers, agents and brokers.

Discover how to better leverage historical data to forecast trends and enhance the bottom line.

Customer satisfaction with agents saw the largest drop for businesses with 5-50 employees.

A majority of policyholders also reported valuing the 'human touch' more than saving on their coverages.

Agents, brokers and underwriters can save time, money and resources by making the most of digital data.

Building trust with insureds through smarter conversations is critically important long before they're faced with a catastrophe.

In addition to tech, carmakers' vertical integration of the entire ownership experience could shake up the auto insurance space.