Artificial Intelligence

When AI is wielded properly, it can reduce policyholder friction while preserving the human interactions that customers value most.

LinkedIn recently added a "seems like AI slop" button to the menu on user posts.

The next few years will reveal which carriers actually modernized and which ones just bought software.

When producing an output becomes cheap, deciding what to do with that output becomes the scarce skill.

The biggest opportunity in claims is not replacing adjuster judgment but shortening the information-gathering and documentation processes.

Artificial intelligence is giving criminals new ways to make old scams faster, cheaper and more convincing.