Commentary

The cost of doing business has become much more fraught with risk.

Financial institutions are experts at managing risk, but many still lack the structure and resources needed to proactively address fraud.

The difference between speedy claims and those that make policyholders wait is the funding infrastructure behind each claim.

The future of workers' comp and other insurance products isn't less human; it's human-first, enabled by technology.

A premium lapse is often the result of an avoidable failure earlier in the policyholder experience.

Agents need to understand market inconsistencies and nuances.