Commentary

This role is emerging wherever carriers are redesigning workflows around human judgment supported by AI intelligence.

The next few years will reveal which carriers actually modernized and which ones just bought software.

The biggest opportunity in claims is not replacing adjuster judgment but shortening the information-gathering and documentation processes.

Autonomous agentic AI takes the drudgery and inaccuracy out of the traditional model and liberates brokers to add value.

If AI is doing the work, what happens to the people?

AI maturity is rising across the sector.