Commentary

Risk management and insurance organizations must stay committed to moving forward with innovation and strong leadership.

Carriers need cybersecurity services firms for active engagement and collaboration to develop and support a dynamic product.

Increased emotional intelligence has a positive correlation with increased earnings potential.

Branded calling technology helps insurers that are struggling with low call-answer rates among customers.

Increasing competition means agents and brokers will need to leverage new ideas and innovation to succeed.

On the upside: Most U.S. insurers are turning a profit. On the downside: Too many are reliant on dated technology.

Here's what insurance organizations need to consider when adopting new tech to improve business processes.

Leaders and organizations must embrace and champion new policies and benefits to make way for a more equitable future.