Commentary

NU-PC360's Associate Editor offers a firsthand account of the customer experience.

Hey, Bean Town! Buffalo is laughing at you all the way from 1977.

Conventional wisdom by various industry experts over decades also has yielded predictions of the impending demise of the independent agency distribution system for insurance. But this never happens.

Falling victim to social-engineering fraud can be costly for a company.

Few companies have a really good handle on what it means to be a customer-centric insurer, because the concept can encompass so many capabilities.

The next generation is making its mark on the insurance industry.