Claims Technology

Inadvertent data errors run the risk of damaging claims teams' ability to reduce costs and deliver exceptional customer service.

More than half of drivers now say they are comfortable with rates based on miles driven, up from 41% in 2019.

Darin McCarthy is building a claims team that embraces new technology and the personal touch for claimants.

Commercial insurers recognize the potential of digitizing assets and the customer experience. Here are the transformative projects underway.

It's time for insurers to ask themselves how their business is engaging with customers, and how this aligns with the company's overall digital strategy.

As the world resembles the Groundhog Day movie, insurers are focusing on a post-COVID environment.

In the next phase of its digitalization efforts, Lloyd's publishes the initial version of its Core Data Record to standardize data.

CEOs John Brisco and Todd Buchanan of Coherent, a technology firm, discuss the challenges and opportunities as insurers focus on InsurTech investments.