Over the past several years, I've had the opportunity to write about almost every area of agency life, from leadership skills to providing practical ways to solve everyday

Imagine someone in your community checking their mailbox. Rather than a flier about saving 15 percent on their auto insurance, they see a postcard presenting a message about protection with something

If you're not already using RSS feeds on your agency Web site, you're missing out on a unique competitive edge that lets the world know you understand that issuing a policy is just the beginning of the protection relationship.RSS--or

Compared with other challenges in our technological world, identity theft is a newcomer on the scene. As recently as five or 10 years ago, we felt relatively safe surfing the World Wide Web. Today, the threat of our identities falling into

Many agencies have already upgraded to Microsoft Exchange Server 2007. Gaining control of e-mail and maximizing the collaboration benefits provided by an Exchange server are compelling reasons why use of this software should continue to grow in