Consumers' buying and shopping habits have changed. Think about what you do when you're thinking of buying a new product or service. For most people, the research process starts by going to the Internet and searching for that product or service.

"Nothing happens until a sale is made." I hear this familiar saying often from successful agents. While the statement is true, I would add, "A sale can't be made until a prospect is identified and is willing to hear what you have to say." A

The following article is based on Mr. Anderson's presentation at the AMS Users Group Conference, which was held in March in Grapevine, Texas.) For my job as a technology consultant, I get to play with a lot of gadgets. I'm going to share