Small-business insurance carriers are grappling with whether to sell directly to consumers over the web, but they're fearful of undermining their existing distribution force.

When assessing the potential impact of technology in transforming their business, insurers should be focusing on the long-term opportunities and threats posed by emerging exposures.

What might convince small-business owners to give up their agent or broker and buy insurance directly from a carrier, and what concerns might discourage them from doing so even if theyre open to the idea?

How might insurers crack the code to sell insurance direct online to small-business consumers without involving an agent or broker, or fend off competitors who go this route?

Insurers looking to up their game on customer service should follow the lead of tech-focused companies when it comes to establishing closer, more interactive ties with their policyholders.

Insurers are in the business of risk, but many may have an organizational blind spot when it comes to dealing with more strategic threats that could disrupt their value proposition and business model.

The rise of a do-it-yourself mindset among many online shoppers is unlikely to cut annuities intermediaries out of the loop anytime soon, research from Deloitte has found.

Insurers were put on the hot seat during an extraordinary United Nations summit on the industry's role in combating climate change.