How many of your customer contacts are turned into marketing opportunities? HealthNow New York, parent of Blue Cross Blue Shield of Western New York and ...

There are worse things in life to be called than practical. So it shouldn't come as much of a surprise that insurance professionals chose that ...

It's time for Q&A. Which is the biggest threat to the security of your company's data, applications, and firewalls?Is it: A) Your own employees, B) ...

If you don't have your own PDA -- a Palm, Visor, or one of the Windows CE devices -- ask someone who uses one how ...

Insurance carriers are not shy about proclaiming their talents. They know what they do well and they don't mind telling you about it. On the ...

Has there ever been a greater tool for the business world than e-mail? Forgetting paper clips and three-hole punches, the ability to send a written ...

Who can afford a bad investment, especially in a software system that you're going to use (or should I say "be stuck with") for years ...

Six years ago, Pioneer State Mutual went looking for a replacement for its policy management system. The Michigan insurer had reasonable goals in mind; it ...