The need to focus on the customer journey and experience has never been stronger. RightSure's answer was RateGuard, a 90-second auto insurance quote tool that blends AI, chatbots, mobile apps, multivariate rating technology, and more. This groundbreaking approach earned them an Insurance Innovator award from PropertyCasualty360.

While elaborate art theft schemes might be the stuff of movies, when it comes to real-life risk, the majority of claim events stem from a much different…

Nonprofits work hard to make an impact on the causes they serve, but that doesn't mean they're immune to risks that face for-profit companies.

As the gig economy expands, regulators are working to catch up with legal rights and work protections for individuals in mind.

The marketplace is more difficult than ever to navigate with COVID-19, social inflation, a hardening insurance market and more. It's made the role of the safety manager increasingly important, not only helping companies understand new and existing risks but also creating plans to help mitigate those risks

Independent insurance agents are thinking about what they can do to differentiate themselves from competitors when generating new leads and retaining current customers. Smart technology can be a powerful tool to help an agent stand out with lower prices and more engaging experiences.

Successful implementation of a phased approach has large payoffs and allows carriers to take a proactive stance with the customer relationship through smart IoT.

The insurance industry is struggling with greater levels of churn, as more people are willing to switch carriers and customers' expectations are rising. Replacing customers is a large expense: the cost can be five to 25 times more than retaining an existing customer.